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Built ‘Not’ to Last – a Product in Constant Innovation

This was posted originally in the Millennial Media  tech blog . The longer products are used before end-of-life, the higher the return on investment. Therefore, we plan our products to be robust enough to withstand market changes and technology evolution. However, in the ever-evolving area of campaign optimization at Millennial Media we build features to be used, learned from, and replaced quickly. Therefore, when we replace a feature, it’s more likely to be because of the feature’s success than due to an inadequacy. Quick end-of-life means that the feature was widely adopted and that we gained meaningful insights from its use, enough to justify investing in the next feature iteration. Paraphrasing Porras’ and Collin’s famous business book, we “build not to last”. Here’s a typical example of how it may occur: Our data-science team comes up with an algorithm to partially automate a certain optimization process. Next, we build an interface to easily initiate, monitor and con...

Hackmatch - Getting Creative in Jumptap's Hackton

One of the best events at Jumptap (now Millennial Media) is a quartely hackton. Teams have " 24 hours to build something. There are no constraints, other than the fact that you must demo what you have built at the end. The office stays open all night with pizza, snacks and drinks (including a traveling beer cart). In the morning, the company reconvenes and the groups participating demo theirs ‘hacks’. The audience then votes on a winner using pre-determined criteria, and the winning group receives gift cards and bragging rights." (source Dave Cecere on   http://www.techblog.jumptap.com/?p=114 ).  Each Hackmatch raises the bar in hack innovation and in showmanship. The main event now includes a panel of judges acting as   Simon Cowell ,  Randy Jackson  and    Nicki Minaj. And increasingly hacks are making it into production as real features used by our customers and account managers.  Ad Wall - 2013 Spring Hackaton In spring 2013 Hackmatc...

Digital Advertising - Location Matters

I recently ran a call tracking campaign for a well known national brand. In this campaign, users see an ad on a mobile site or app. Clicking on the ad prompts a call to the advertiser's call center. A call resulting in sale is counted as a conversion. This particular campaign ran in 42 cities in south US. Users in each city saw the same ad, on the same devices and on the same set of sites and apps. After running for two weeks the results were intriguing. Conversions varied widely from city to city. People in Orlando and Florida were 10 times more likely to respond to the ad and call the call center than people in Nashville and Indianapolis. In the heat map below each city targeted is represented by a circle. A large circle means high conversion rate. It sure looks different but could it be just a coincidence? To find out I ran a Chi-Square for statistical significance. It refutes the hypothesis that this result set comes from a uniform distribution at confidence level of 0.9...

The Product Triangle

Are you familiar with the project constraint triangle? Budget, time, scope? Improving in one aspect often comes at the expense of the other two. Or, as some put it, pick any two because projects seldom finish on time, on budget, and at scope. The project constraints measure the quality of the process of building an end product. I have learned that there is a similar triangle for product constraints. Constraints that measure the quality of the product itself:  ease of use ,  effectiveness  and  maintainability . Read more in Jumptap's Tech Blog  where I originally published this post.  

Things I Learned on Designing Products from Cartoons

I recently started drawing cartoon figures for my daughter, after years of not drawing. It occurred to me that the drawing skills I learned back in the day help in mocking-up user interfaces. It’s about perspective and outline Drawing a cartoon figure is simple, really. The trick is to find a distinctive outline (the shape Mickey-Mouse’s head, the curve of a horse’s body) and drawing it first. Then you lineup every other detail in relation to the outline while keeping perspective in mind. I do the same thing when drawing a mockup of a web page or dashboard. I start off by what should draw the user’s attention (usually in the top center of page) and then layout elements around it. Use the least amount of material to convey a message Cartoon figures are made from just a few lines. These few lines make up a shape (a dog, a bird) and also convey a character. Tweety’s beak is curved to suggest a smile, Road-Runner’s limbs tell us the Road-Runner is in motion. Picasso...

Closed feedback loop increasing ROI in click to call mobile advertisement

I recently wrote a blog post on click to call mobile advertisement and some of the cool technology I built in Jumptap to improve click to call advertisement success. The post has the catchy name "5 Steps for Successful Click to Call Display Ads". "When mobile advertising first hit the scene, Click-to-Call banners held the promise of being the coolest and most direct way for advertisers to drive direct leads from mobile banners. The challenge, however, was that if a large number of consumers accidentally clicked on a Click-to-Call ad, the advertiser would be charged big money for those ‘misfires’. Recently, Jumptap helped change the equation by offering optimization for reducing this problem. Now, Jumptap can track real calls made from Click-to-Call ads and optimizing around sites that result in large quantities of ‘misfire’ calls. This new function, as well as four other important steps, is critical for any advertiser looking to leverage Click-to-Call for a success...

EvoTech in Design Challenge 2012

I think I work pretty hard with a demanding job at Jumptap, EvoTech in the evenings and weekends and being a new father. Then I met the 2012 System Design and Management (SDM) students in “boot camp” and was reminded that one can be even busier. A team of SDM students worked on EvoTech in their design challenge 2 assignments. We asked them to focus on EvoCloud a telemedicine offering we want to pair with our endoscopy camera. They came up with interesting findings: possible NGOs to contact, connections to telemedicine player in India, evaluation of 3G coverage and quality in Africa, a mockup and a fresh look at a new market. In the picture below SDM fellows presenting their work on EvoTech (left to right): Steve Ajemain, Bhushan Desam, Mike Meyer, Sascha Boehme, Andy Campanella, Rajesh Nair, Jake Whitcomb.