A Product Manager’s key responsibility is focusing the product direction. It is always the case that there is more work than resources especially in startups. Hence a good way to prioritize work can really be useful. Using SaaS, software typically resides on vendors’ servers, it is easier for vendors to release updates at more frequent intervals, and with agile development practices, applications are updated almost continuously without traditional version control. Software hosting also allows vendors to collect valuable information about customers’ usage patterns. The available information is unprecedented in scope and immediate in availability. With a continuous deployment model and immediate customer response, the feedback loop between development and customers has never been faster. However, in order to fully leverage the fast feedback loop, companies must use the right performance metrics. This is what my research is about and I’ll speak about it in CE2011 conference this Jul...